IT: Help Desk: Quick Guide: Using Voice Mail

Mailbox Types
Telecommunications offers two types of student mailboxes, a "single" mailbox designed for single resident apartments, and a "tree" mailbox designed for residence halls and multi-resident apartments.

Accessing Voice Mail
To access your voice mail box, the following methods are available, depending on your mail box type:

4-digit mailbox (single or introductory):	To access voice mail from your campus telephone, dial 6000. The system will respond "Hello, <you>. Please enter your passcode." Enter your 4-10 digit passcode to log in to the system.
6-digit mailbox (individual):	To access voice mail from your campus telephone, dial 6000. The system with respond with, for example, "Hello, Troutman 109, please enter your passcode." Enter , followed by your mailbox number, then the pound sign (#) and your passcode. For example, enter: 123456#12345 where 123456 is the Mailbox number and 12345 is the passcode.
Off-campus phones or on-campus phone lines without voice mail (e.g., campus courtesy phones)	To access voice mail from an off-campus phone, dial 6000. The system will respond: "Welcome to Central Michigan University. To leave a message from a touch-tone phone...." Enter * and your mailbox number during the greeting, followed by the pound sign (#) and your 4-10 passcode to log in to your mailbox. Four-digit mailboxes - Enter: <4-digit mailbox number>#<passcode> Six-digit mailboxes - Enter: <6-digit mailbox number>#<passcode>

User Tutorial
Each mailbox is assigned a temporary passcode. New users must use a tutorial when a new mailbox is created in order to (1) change the initial passcode, (2) record a greeting, and (3) record your voice for the system. You must complete the tutorial before any changes take effect. If you hang up during the tutorial, you must dial back into the system with your temporary passcode and go through the tutorial again.

Passcodes are confidential to the user. if you forget your passcode, contact Telecommunications at 774-7779. If you suspect your passcode is being used by someone else, change your passcode through user options.

Voice Mail Main Menu

Press:	To:
letter P (number 7)	Play messages. Unplayed messages will be queued before saved messages. After you press P, you can press:
	- letter P (number 7) to play the current message again.
	- letter A (number 2) to answer the current message.
	- letter G (number 4) to give the current message to another user.
	- letter K (number 5) to keep the current message.
	- letter D (number 3) to discard the current message.
	- letter M (number 6) to make a new message.
letter T (number 8)	Skip to the top of the next message. The status of a skipped message remains unchanged until you play the complete message.
letter M (number 6)	Make a message. (See "Giving" Messages, below.)
letter U (number 8)	For User options:
	- letter G (number 4) to change your message.
	- letter N (number 6) to change your name.
	- letter P (number 7) to change your passcode.
	- letter T (number 8) to activate the tutorial.
	- letter C (number 2) to call schedule options. This allows you to audit future messages.
pound sign #	Dial an extension. After pressing #, the system prompts you to a 4-digit campus number. After you enter the digits, you will be transferred.
letter X (number 9)	Exit the system. Voicemail will disconnect.

Playing Messages
Once logged in, you will be notified of how many messages you have and what their status is. Press P (number 7) to play your new messages.

Tip: During message playback, you can press * to move backward 5 seconds, press # to move forward 5 seconds, or press number 1 to pause 30 seconds.

Answering Messages
You can only answer messages if they were sent internal to the system; you cannot answer a message from an outside caller. After pressing A to answer a message, the system will respond 'Record an answer for <you> (followed by a beep)'. The system will end recording after 3 seconds of silence, and will respond with "Recording Complete."

Tip: Press R immediately after recording your answer. This will eliminate a small period of dead air at the end of the answer.

"Giving" (Forwarding) Messages
After playing a message, the user can press G to give it to another mailbox in the system. After pressing G, the system responds 'enter mailbox to give message to.' enter a mailbox number, and the system responds with the "mailbox name" and then requests 'Please enter another mailbox number.' When you have finished entering mailbox numbers to send the message to, the system will respond 'Record additional comments (followed by a beep)'. After 3 seconds of silence, the system will stop recording.

Message Addressing Options
After answering, giving, or making a message, press M (number 6) to access message addressing options.

Press:	To:
letter C (number 2)	Mark confidential. This prevents the recipient from giving the message to another user.
letter F (number 3)	Access future delivery. This allows the user to send a message up to days in advance. The user may audit future messages through user options. Tip: If you make a message to your own mailbox, you can use use the Future delivery feature as a helpful reminder.
letter R (number 7)	Request a return receipt. This will notify the user when his/her message was heard.
letter U (number 8)	Mark the message urgent. This places the message in the front of the mailbox queue, before unplayed messages.

Note: You can use more than one addressing option on a message. To cancel an option, press the corresponding key a second time (for example, if the message was marked urgent, pressing U or 8 a second time will cancel the urgent addressing option).

Receiving Additional Help
For additional information about information contained in this Quick Guide, please contact the Help Desk at 774-3662 or email helpdesk@cmich.edu.