IT: FAQs: CMU Calling Card Program

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FAQs: CMU Long Distance Program


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	How can I check my University billing statement online?
	Where can I obtain a Calling Card?
	What should I do if my Calling Card is lost or stolen?
	Who do I contact to find the international rates?
	Who do I contact to find out my current charges?
	What should I do if I receive the error message: 'We’re sorry - your calling card number was entered incorrectly' when I try to use the Calling Card?
	What should I do if I get an error when dialing the 1-877-570-0007 number on the back of the calling card?
	What should I do if I am using my calling card and receive an error while dialing the destination number?

How can I check my University billing statement online?

Go to the CMU Portal and sign in using your global ID and password. Use the top navigation to go to Finances --> Online billing and payment/View my account.

Where can I obtain a Calling Card?

Come to the Help Desk, Park Library 101, with your Chip ID card, and we will assign you a card. After registration, the card will be mailed to the local address specified on the form.

What should I do if my Calling Card is lost or stolen?

Contact the Help Desk at (989) 774-3662 immediately. We will deactivate your card, and give you a deactivation number. Then, come to the Help Desk located in Park Library 101.

Who do I contact to find the international rates?

International rates vary from month to month. You can call the Help Desk at (989) 774-3662 for current international rates.

Who do I contact to find out my current charges?

The Help Desk can give you an estimate on your current charges. Call the Help Desk at (989) 774-3662 for your current charges.

What should I do if I receive the error message: “We’re sorry - your calling card number was entered incorrectly…” when I try to use the Calling Card?

Once you register for a card, it takes 1 to 2 business days before it is processed and activated. It is also possible that you are making an error in dialing. Make sure you are following the instructions on the back of the card exactly, and make sure you are not waiting more than a few seconds between dialing digits. If problems persist, please call the Help Desk at (989) 774-3662 and they can verify whether or not you have been activated, as well as assist you with the dialing instructions.

What should I do if I get an error when dialing the 1-877-570-0007 number on the back of the calling card?

Chances are you are dialing the number from the Mt. Pleasant area. The 1-877-570-0007 does not work in areas where Mt. Pleasant is a local call. Use the 774-1200 number instead. It is also possible you are attempting to use the calling card in another country. While the calling card does let you make international calls, you need to originate the call from within the United States.

What should I do if I am using my calling card and receive an error while dialing the destination number?

First, double check to make sure you are following the instructions on the back of the card exactly, and make sure you are not waiting more than a few seconds between dialing digits. If that does not work, it is possible there is a problem with the number you are dialing. You can confirm that by attempting to call a different number or by verifying the number from a different source. If problems persist, please call the Help Desk at (989) 774-3662 and they can verify whether or not your card is activated, as well as assist you with the dialing instructions.

For additional assistance, contact the Help Desk at helpdesk@cmich.edu or (989) 774-3662.